B2B operations · Insurance sector

We handle every home appliance claim with guaranteed SLAs for your insurance company.

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Insurers and platforms we operate with
Our service lines

Four specialties. One operation.

We cover the full spectrum of home appliance claims with vetted technicians, centralised handling and real-time reporting for your claims team.

Major appliances

Complete coverage of home appliances: washer, dishwasher, fridge, oven, dryer and air conditioning.

  • On-site visit coordinated in under 24h
  • Parts sourcing through certified suppliers
  • Closing report with photo and signature
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Consumer electronics

TVs, audio equipment, terrestrial and satellite receivers, Wi-Fi routers and all audiovisual gear belonging to the policyholder.

  • Remote diagnostics when possible
  • Full replacement and configuration
  • Equivalent equipment replacement
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Partner to the insurer

A dedicated operational partner for your company: integration with your claims platform, contractual SLAs and a dedicated dashboard.

  • Team sized to your volume
  • Integration with your existing system
  • Automated monthly reporting
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Why Reparios

We don't sell software.
We do the work.

What most providers do

  • They sell you a platform and disappear
  • They force you to change your workflow
  • The same product for every insurer
  • They measure success by licences sold

What we do

  • 01 We audit your claims operation before proposing anything
  • 02 We integrate with your current platform. No forced replacements
  • 03 We coordinate every visit, every part, every closeout — with contractual SLAs
  • 04 We measure success by claims resolved on time
Operational flow

Three steps. One owner.

Your team opens the case. We handle the rest until documented closeout.

01
Intake · Day 0

Claim notification.

We receive the case via API, email or portal. We confirm in minutes and start coordinating with the policyholder.

No extra forms Confirmation in < 15 min
02
Dispatch · Day 0–1

Vetted technician en route.

We select by zone, specialty and availability. We coordinate the appointment, track arrival and supervise diagnostics.

No second visit No follow-up calls
03
Closeout · Contractual SLA

Resolution and documented closeout.

If parts are needed we order from certified suppliers. When the technician closes the case we deliver a signed report to your handler.

Signed report Full traceability
Full coverage

Equipment and systems we handle

Four categories covering virtually every home-appliance claim reported to your company.

Major appliances

Washer Dishwasher Fridge Freezer Oven Dryer Air conditioning Hob / Induction Microwave Built-in coffee machine Range hood

Consumer electronics

Television DTT / Satellite receiver CD / DVD / Blu-ray Stereo system Home cinema Router / Wi-Fi Network repeater

Intercoms & video door entry

Audio intercom Video intercom Switchboard Remote access Full installation Replacement

Motorised systems

Motorised blind Commercial blind Garage door Roller door Motor repair New installation

Ready to resolve more claims on time?

Book a call. We'll audit your current operation and show you where you can cut closeout times and complaints.

Book a call